Privacy Policy

Cobalt Linden respects your privacy. This Privacy Policy describes how we collect, use, and handle personal information when you interact with our website at cobaltl.biz or when you engage with us regarding our advisory services.

We are committed to handling your information carefully and in accordance with the Personal Data Protection Act 2010 (Malaysia) and other applicable data protection laws.

1. Information We Collect

We may collect the following categories of personal information:

1.1 Information you provide directly

• Name, job title, and company name when you contact us
• Email address and telephone number submitted via our contact form
• The content of any messages or enquiries you send us
• Information exchanged in written briefs prior to advisory sessions

1.2 Information collected automatically

• IP address and approximate geographic location
• Browser type and operating system
• Pages visited and session duration (via analytics cookies)
• Referring website or search terms that brought you here

2. How We Use Your Information

We use your personal information only for the following purposes:

• To respond to your enquiries and arrange advisory sessions
• To deliver the services you have engaged us for
• To communicate relevant updates or follow-up materials in connection with an active engagement
• To improve our website based on aggregated, anonymised usage data
• To comply with our legal and regulatory obligations

We do not use your information for unsolicited marketing, automated decision-making, or profiling.

3. Legal Basis for Processing

We process your personal data on the following bases:

• Consent — where you have clearly opted in (e.g. cookie acceptance)
• Contractual necessity — where processing is required to deliver an engaged service
• Legitimate interests — such as improving our website and understanding how enquiries are generated, provided this does not override your rights
• Legal obligation — where we must retain records to comply with applicable law

4. Data Retention

We retain personal data only for as long as necessary for the purpose for which it was collected, or as required by law.

• Enquiry and contact records: up to 2 years from last contact
• Engagement materials and written outputs: up to 7 years, in line with standard business record-keeping obligations
• Analytics data: as described in our Cookie Policy

5. Sharing Your Information

We do not sell or rent your personal data. We may share it only in the following limited circumstances:

• Service providers — such as our website hosting provider or analytics platform, who process data strictly on our behalf under contractual obligations
• Legal requirements — where disclosure is required by law, court order, or regulatory authority
• Business continuity — in the event of a merger, acquisition, or restructuring of our own practice, subject to equivalent confidentiality obligations

6. Your Rights

Subject to applicable Malaysian data protection law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of data no longer needed for the original purpose
• Withdraw consent where processing is based on your consent
• Object to processing based on our legitimate interests

To exercise any of these rights, please write to us at [email protected]. We will respond within 30 days.

7. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Our website is served over HTTPS. Documents exchanged during engagements are handled through secure channels agreed with each client.

No transmission over the internet is entirely without risk. We recommend that you do not send sensitive commercial information via general email without encryption.

8. Links to Other Websites

Our website may contain links to external sites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of other websites and encourage you to review their policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent review. If material changes are made, we will place a notice on our website. Continued use of our website after any update constitutes your acceptance of the revised policy.

10. Contact

For any privacy-related questions or requests, please contact us: